Thursday, November 20, 2008
Monday, November 17, 2008
Measuring entrepreneurship: a digest of indicators
Over the past ten years, the OECD has addressed entrepreneurship issues in various analyses and reports. While these studies compiled relevant data to support specific research or policy tasks, no effort was made to establish an ongoing database of entrepreneurship across OECD countries. In 2004, the 2nd OECD Ministerial Conference on SMEs in Istanbul, “Promoting Entrepreneurship and Innovative SMEs in a Global Economy”, concluded that the statistical base for entrepreneurship research was weak and urged the OECD to develop “a robust and comparable statistical base on which SME policy can be developed”.
In 2005, the Kauffman Foundation provided the OECD the financial support for a feasibility study to explore what could be done to improve entrepreneurship data.
Encouraged by the feasibility study, the OECD launched the Entrepreneurship Indicators Programme (EIP) in 2006 in order to build internationally comparable statistics on entrepreneurship and its determinants. In 2007, Eurostat joined forces with the OECD to create a joint OECD-Eurostat EIP, and work began with the development of standard definitions and concepts as a basis for the collection of empirical data.
This report presents the results of the first round of empirical data collected under the EIP.
Regulations up for comment
1. the National Road Traffic Regulations
The Department of Transport has published the National Road Traffic Regulations for comments. This is in accordance with section 75 (6) of the National Road Traffic Act, 1996· (Act No. 93 of 1996)
Comments can be emailed to John Motsatsing at motsatsj@dot.gov.za or Phillip Magagane at magaganp@dot.gov.za by 1 December 2008. The document is also available here: www.pmg.org.za/gazettes
2. the Civil Aviations Regulations
University news from Africa
WEST AFRICA: Universities agree on regional strategy
The University of Bamako, Ouagadougou University and University Cheikh Anta Diop of Dakar, together with the French Conference of University Presidents, have agreed on a coordinated strategy for higher education and research, to promote a regional partnership between African and French universities and contribute to development of West African scientific communities.
MEDITERRANEAN: Unimed elects Tunisia to presidency
The Mediterranean Universities Union (Unimed) has elected Abderraouf Mahbouli, head of the University of Tunis, as its President, reports La Presse of Tunis. It is the first time a country south of the Mediterranean has headed the union, which has 84 member establishments in 20 countries mostly in the Mediterranean basin.
GLOBAL: Nigerian students scoop award in 'world cup'
Clemence Manyukwe
Nigeria's Obafemi Awolowo University clinched second place in an international higher education competition aimed, among other things, at sharpening student skills by testing their understanding of market economics. More than 1,500 students, academics and business people from 41 countries converged in Singapore last month for the Students in Free Enterprise 'world Cup'.
ZIMBABWE: Student 'bonding' to stem brain drain
Clemence Manyukwe
The Zimbabwean government has introduced a student 'bonding' system in a desperate attempt to stem the brain drain as people flee the ruinous policies of President Robert Mugabe. Under the cadetship scheme, students will not receive a qualification on graduating but only after working for the state for a stipulated period.
EGYPT: Disqualifications, apathy mar student elections
Ashraf Khaled
Hassan Abbas, an arts student at Cairo University, did not know there were student union elections until he saw Islamist students staging a protest against their disqualification from candidate lists. In recent weeks the country's 18 public universities have held student polls marked by widespread apathy as well as fiery protests by ineligible students, particularly from the Muslim Brotherhood - said to be the largest opposition group on Egypt's campuses. Political or religious student groups have been banned from student leadership.
NIGERIA: UK seeks partnerships with local universities
Tunde Fatunde
The National Universities Commission recently ordered the immediate closure of the offshore campuses of foreign universities on Nigerian soil, as they are prohibited under law. The move left hundreds of students stranded, and unable to move to 'legal' institutions that are full - and indeed only able to accommodate 30% of qualified school-leavers. Now the British Council is seeking partnerships between UK and Nigerian universities, with a view to creating wider opportunities for youngsters desperately seeking higher education.
CAMEROON: Crowded start for new year
Jane Marshall
The academic year has started with record numbers of new students in Cameroon but several universities have experienced problems including overcrowding, lack of teachers and even cancellation of a new faculty of medicine just before it was due to open. Newspapers reported that some universities were coping better than others.
Thursday, November 13, 2008
To all the lecturers who took the time to write an email to Dr Anette van Vuren with comments (good or bad) regarding the Library's service:
It was extremely humbling to read the kind words and I highly appreciate it. All the comments from the various librarians will be compiled into an evidence report and submitted to Prof Habib on Monday.
University news from the West
As Economy Wavers, Online Enrollments Climb
Encouraging Interdisciplinarity
Making Higher Ed Research Matter
The world’s top 1,000 business schools: See our exclusive supplement for a report on the top business schools around the globe. Click here for more.
US: Obama and higher education: promises and problems Arlene Cherwin
CANADA: Benefiting from Bologna Philip Fine
IRAQ: Killing academics is a war crime Brendan O'Malley
GLOBAL: Saudi Arabia pays academics best, China worst Karen MacGregor
NEW ZEALAND: Final Maori institution claim settled John Gerritsen
GLOBAL: Education under attack Brendan O'Malley
HE RESEARCH AND COMMENTARY
Still no call from No 10?
In the UK, the gulf between the political and the academic worlds seems all but unbreachable while Americans flit easily between lecture halls and halls of power. Matthew Reisz examines why Whitehall seems so inhospitable to scholars, while Jon Marcus looks at why Washington is so accommodating...
Online Courses Offer Physical And Financial Access To Higher Education steven bell
DPRU conference: papers now available
The regulatory environment is often identified as one of the key challenges to economic growth and development in the developing world. South Africa is no different in this regard, with regulation and the regulatory environment often cited as a constraint to achieving the country’s macroeconomic and poverty reduction objectives.
Monday, November 10, 2008
The McKinsey Quarterly newsletter available
Also new this month STRATEGY
Helping ‘green’ products grow
When customers reach the cash register, they often forget their eco-friendly attitudes. Businesses can do a lot more to help would-be green consumers walk their walk.
CORPORATE FINANCE
How climate change could affect corporate valuations
Efforts to reduce carbon emissions could profoundly affect the valuations of many companies, but executives don’t seem to be paying attention.
MARKETING
What’s new with the Chinese consumer
Ten million new ones enter the market eachyear, and the hundreds of millions already there are evolving rapidly. Ongoing McKinsey research examines these trends.
How IT can cut carbon emissions
Information and communications technologies are becomingmajor emitters of greenhouse gases. But technology canalso help reduce emissions across many industries.
FINANCIAL SERVICES
The missed opportunity for US health insurers
Most health care payers now convert less than 10 percentof the customers who move to a new product class—for example, when they become eligible for Medicare. That’s not good enough.
INFORMATION TECHNOLOGY
A fresh wind for offshoring infrastructure management
While other offshoring services have grown rapidly, the management and maintenance of core infrastructure from afar has been slow to gain traction. It may be about to take off.
Civil Aviation Bill
Documents handed out:
Department of Transport Proposed Amendments to Draft Bill
Department of Transport Proposed Section 15: Procedure & Requirements in appointing members of Aviation Safety Investigation Board
Discussion Document on Chapter 6
Civil Aviation Bill [B73 - 2008]
International Journal of Emerging Markets- Call for papers
The credit crunch, increases in food prices and the oil crisis have all led to great uncertainty in the global economy. However, some countries have achieved higher growth whereas standards of living have been predicted to plummet in other economies.
- The role of India, China and other emerging markets in insulating world economic growth from US financial crisis
- How the US financial crisis is affecting emerging markets
- Strategies for companies from emerging markets on how to cope with the current crisis
- Is there a role for China and India and other emerging economies in insulating the global economy?
- Should policies be domestic or global?
- How should emerging markets cope with the global financial crisis?
SAMRA announces rates for 2009 Conference
SAMRA, the Southern African Marketing Research Association, has announced the rates for delegates for the 2009 30th SAMRA Conference, which will be held on the 28th and 29th May 2009 at the Spier Wine Estate Stellenbosch in the heart of South Africa's Cape Winelands.
The 2009 Conference aims to bring together researchers, research users and marketers from all over Africa with the goal of growing and improving marketing research in the region.As an added bonus at the 2009 SAMRA conference, the rates have stayed the same as the 2008 rates. The rates for the 2009 conference can be found on their website.
Bookings for the 2009 30th SAMRA Conference open on 10 November 2008 and early-bird rates apply until the 31st January 2009. For more information or to make a booking for the 2009 SAMRA Conference contact Lebo Maphosa on (011) 704 7770 or e-mail lebo@thelime.co.za or visit www.samra.co.za.
Please note that this is a draft programme for the 2009 30th SAMRA Conference and therefore is subject to change and will be updated:
The 23 paper synopses selected are:
- Making sense of nonsense, a re-examination of brand attribute association matrices - Amien Ahmed - TNS Research Surveys
- Death of the analyst - the case for data calibration and advanced weighting - Joe Boniaszczuk - Research International
- A World Without Surveys? - Joanne Campbell, Nicky Liddle, and Taryn Smart - TNS Research Surveys
- What Consumers Really Talk About: Understanding the true power of word-of-mouth - Gillian Drewett - Synovate Brand Lab
- The Fundamentals of Market Structure - Kyle Findlay - TNS Customer Equity Company
- The sanitation of real human beings - Jean Green - Jean Green and Associates
- A quasi experimental investigation into the effect of interviewing methodology on the findings and applications of socio-political studies - Mari Harris and Wayne Viljoen - Ipsos-Markinor
- The Only Universal Law in Marketing? - Jan Hofmeyr and Martin Bongers - Synovate and Synovate Brand Lab
- The Research Club of Kenya - Research Demystified! - Maggie Ireri and Nanzala Mwaura - The Steadman Group
- Beyond the 'What' in Social Polling - Measuring the strength of the Zuma brand in South Africa - Nomsa Khanyile - The Nielsen Company
- Global Speak? Or is Local Lekker? - Monique Leech - Millward Brown
- Using Online Qualitative Methodologies To Catch The Big Fish - Justin Levitt - Synovate
- The development of a Tastetometer for bridging the gap between scientific evaluation and consumer experience in the beer category - A heuristic approach to understanding the experience of taste in Sub Saharan Africa - Andrea Marais - Consumer Lab
- Why innovate? Is change genuinely necessary within the field of market research based on the changing attitudes of consumers, clients and market researchers? - Stephanie Matterson, Matthew Glogauer, Tanja Naidoo, Claire Speirs and Adam Rosenberg - Kauffman Levin and Associates
- Get Back to Modelling Basics - Caution from an End User - Walter Moldenhauer - Telkom SA Ltd.
- Research 2.5: Ceding control to consumers as co-researchers - Henk Pretorius - Columinate (Pty) Ltd
- Tangled Webs and Other Grey Areas - Where are we headed, and can we come back from the brink? South Africans' shifting attitudes to crime, ethics and morality - Kathryn Ann Robinson - TNS Research Surveys
- The difference between online and non-online consumers: How much bias is there really? - Adam Rosenberg, Candice Watt, Matthew Glogauer, and Sally Timcke - Kauffman Levin and Associates
- Marketed Research: Personal promotion and network effects within our industry - Enrico Tronchin - TNS Customer Equity Company
- Come join the joy ride... 30 thrilling years of wild and wonderful research - Carel van Aardt and Mari Harris - Bureau of Market Research (UNISA) and Ipsos-Markinor
- Consumers are much richer than we think: Reweighing AMPS income data using analytical hierarchical process modelling techniques - Carel van Aardt and Sean Louw - Bureau of Market Research (UNISA) and Synovate
- The influence of online social networks on long-term consumer behaviour - Lesley van der Walt and Lorcan McHarry - TNS Customer Equity Company
- Optimising the Retail Landscape: Utilising shopper research to enhance the in-store experience and optimise the retail space - Peter Wilson - TNS Research Surveys
In addition to the above papers, we are delighted to include in the programme two Q&A sessions with experts:
- Carol Affleck, who runs her own consultancy and qualitative research agency, Youth Focus, will introduce and answers questions about Effective methods for Researching the Youth Market through an Understanding of Developmental Levels.
- Gary Nelson, Chief Executive Officer of Primedia Face 2 Face, will introduce and answers questions about Targeting the Bottom of the Pyramid Market.
Keynote addresses include the following:
- Discovery Health (Johan van Rooyen, COO; Francois Theron, Head of Service; Andrew Webb, Head of the Service Laboratory) will present The Discovery Health Science of Service approach, which includes service metrics throughout the client journey, the Discovery Health quality, people management, independent measurement, client segmentation, and infrastructure systems, the result of this science and becoming the best service organisation in the world.
- Graham Page, Executive Vice President of global solutions at Millward Brown, leads a team that develops new solutions and approaches to help marketers drive their brands and services forward. Graham's research areas include neuroscience and neuromarketing, the role of emotion in advertising and how to measure it, and brand elasticity.
- Dawie de Villiers, CEO of Sanlam Structured Solutions, oversees the Derivative Structuring business in the Investment Cluster and the Smooth Bonus and Annuities businesses for Sanlam Employee Benefits (SEB). Dawie will illustrate how successful research leads organisational strategy and can be used to achieve a thought leadership status by means of the Sanlam's Annual Retirement Fund Survey example. He has been instrumental in the design, analysis and presentation of the latest Sanlam Retirement Fund Survey.
- Ged Parton, CEO Global Brand Practice and Qualitative at Synovate Global, London, is responsible for Brand and Communications Practice, Qualitative Practice and The Synovate Marketing Sciences group. Ged will share his view on Confronting Industry Challenges.
Thursday, November 6, 2008
New books
The new titles in the library this week are:
1) Institutions and development / Mary M. Shirley. c2008.
KINGSWAY BOOKS LEVEL 1 EEB SHIR
2) Global innovation management : a strategic approach / J. Christopher Westland. 2008
KINGSWAY BOOKS LEVEL 1 EBM WEST (2 copies)
3. Rediscovering Schumpeter : creative destruction evolving into "Mode 3" / edited by Elias G. Carayannis and Christopher Ziemnowicz. 2007
KINGSWAY BOOKS LEVEL 1 EEK SCHU CARA (2 copies)
4. Sustained innovation management : assimilating radical and incremental innovation management / Gaston Trauffler and Hugo P. Tschirky. 2007.
KINGSWAY BOOKS LEVEL 1 EBM TRAU (2 copies)
5. Leveraging knowledge-based assets : the new value equation to create competitive advantage / Marius Ungerer, Johan Herholdt, Koos Uys. 2006.
KINGSWAY BOOKS LEVEL 1 EBM UNGE
6. Innovation management : strategy and implementation using the pentathlon framework / Keith Goffin and Rick Mitchell. 2005.
KINGSWAY BOOKS LEVEL 1 EBM GOFF (2 copies)
Information & Knowledge Management
1. Interactive information retrieval in digital environments / Iris Xie. c2008.
KINGSWAY BOOKS LEVEL 3 DBF XIE
2. Semantic-based visual information retrieval / Yu-Jin Zhang. c2007.
KINGSWAY BOOKS LEVEL 2 TEN ZHAN
For Sport Management
1. Give and go : basketball as a cultural practice / Thomas Mc Laughlin. c2008.
KINGSWAY BOOKS LEVEL 1 KOG SOKK MCLA
2. Physiology of exercise and healthy aging / Albert W. Taylor, Michel J. Johnson. c2008.
KINGSWAY BOOKS LEVEL 1 KOP TAYL
3. Sport fans : the psychology and social impact of spectators / Daniel L. Wann ... [et al.]. 2001.
KINGSWAY BOOKS LEVEL 1 KOR WANN
For Transport Management
1. The future of automated freight transport : concepts, design, and implementation / edited by Rob Konings, Hugo Priemus, Peter Nijkamp. c2005.
KINGSWAY BOOKS LEVEL 1 EVR KONI
2. Policy analysis of transport networks / edited by Marina van Geenhuizen, Aura Reggiani and Piet Rietveld.c2007.
KINGSWAY BOOKS LEVEL 1 EVC GEEN
3. Transport investment and economic development / David Banister and Joseph Berechman. 2003.
KINGSWAY BOOKS LEVEL 1 EVA BANI
4. Competition in the railway industry : an international comparative analysis / edited by José A. Gómez-Ibáñez, Ginés de Rus. c2006.
KINGSWAY BOOKS LEVEL 1 EVJ GOME
Wednesday, November 5, 2008
Using technology to reduce rush-hour traffic
Frustrated commuters armed with giant cups of coffee and at least three books on tape can take heart that researchers at MIT are trying to figure out how to get them home faster.
Dozens of cars in the Boston area have been equipped with technology that's feeding information into a mobile-sensor network designed to analyze traffic and then predict when and where tie-ups will occur.
The program was unveiled about a year after Nissan Motor Co. showed off its own attempt at making drivers' commutes a bit less stressful. The car maker's Robot Agent, which sits in the dashboard of the company's Pivo 2 concept car, uses built-in cameras to read the driver's facial queues and pick up on whether he's getting tired or stressed out. The robot, speaking in English or Japanese, will nod, shake its head and even blink while it talks the driver out of a bad mood or suggests that he pull over and take a break.
As part of the CarTel project, MIT professors have placed an onboard computer about the size of a cell phone in 50 cars -- including 40 taxicabs -- in the Boston area to monitor vehicle speeds during trips. The systems use QuickWiFi connections to speed on-the-road data flow.
SoccerEx 2008
SOCCEREX 2008 will take place from 23 - 26 November in Gauteng, South Africa.
In addition to the Soccerex 2008 convention, Soccerex serves the global football community through its networking and conference forums and other supplementary products like Soccerex Business Magazine and our new online networking facility, SoccerExchange.
New brand for Gauteng
Gauteng has a brand new logo!
The new logo is a spiral shape made up of multi-coloured dots of increasing size. The central dot represents the ignition, the beginning, and the promise of all the possibilities that the province offers.
"This province is a leader across a variety of fields - in business, industry, tourism, and arts and culture - Gauteng is at the heart of all activity. We believe that the new brand, and tagline 'It Starts Here' is especially fitting, and a great visual interpretation of the power and vigour of this incredible province," said Premier Mashatile.
The province, which has a population of approximately eight million people, is acknowledged as the nation's economic engine.
It is the heart of industry and commerce in South Africa, and the base of African operation of numerous multi-national companies.
The province generates 33 percent of South Africa's GDP, and 10 percent of Africa's gross domestic product, making it the fourth largest economy in Africa.Gauteng, which is home to more than 70 international banks, stockbrokers and insurance giants, also has an impressive employment rate.
It accounts for 47.7 percent of employee's remuneration in the country
New Releases from StatsSA
The August 2008 figure represents an decline of 4,5% as compared with the August 2007 figure of 788 117. During August 2008, 326 075 arrivals were recorded for South African residents while the total number of those departing was 340 057.
The total number of liquidations recorded for the nine months ended September 2008 decreased by 4,1% (from 2 465 to 2 365) when compared with the same period last year.The total number of insolvencies recorded for August 2008 increased by 17,7% (from 198 to 233) when compared with August 2007.
The total number of insolvencies recorded for the eight months ended August 2008 increased by 47,8% (from 1 276 to 1 886) compared with the eight months ended August 2007.
Monday, November 3, 2008
Cancellation of ProQuest
As most of you are aware (and for those who are not, perhaps you'd like to sit down for this), the Library is cancelling its subscription to ProQuest. This means we will lose access in January 2009.
The decision to cancel ProQuest was not taken lightly and involved a lengthy evaluation process of three months where we interrogated the following:
· The number of unique titles in our three aggregator (Gale, EbscoHost, ProQuest) databases
· The % of overlapping titles present in all three aggregators
· The number of core subject specific journal titles present in each aggregator
· The usage of each aggregator in terms of full text downloads
· And finally the subscription price
The results of the evaluation were as follows, ProQuest had:
· the least amount of unique titles - an average of 11% for ABI Inform and Academic Research Library compared to Gale’s 26% and Ebsco’s 18%
· the highest percentage of overlap
· the lowest number of core subject specific journals
· the highest usage
· the second highest renewal price
I realise that the cancellation is not a popular one, and personally I am also quite depressed about it. But with the renewed focus of UJ on research and scholarly publications, it becomes more important to apply our (dwindling) financial resources to information sources that will give us the most for our money.
And one cannot argue with the fact that ProQuest had the least amount of unique titles which meant that we were paying almost R200 000 for only 11% of the database.
I am currently busy trying to obtain a title list of the unique titles in ABI Inform and Academic Research Library which will be applicable to your departmental research. This way I can set up alerts on the publisher’s web page for you, so that you can still receive the tables of content (in abstract form) and request relevant articles via Inter Library Loans.
The list is very long (700+) and to speed up the process, PLEASE send me the names of titles that you frequently use in ProQuest so that I can guide you to the other databases that also carry those titles.
Remember that I am also available to show you how the Gale and EbscoHost databases work. This way we’ll (hopefully) lessen the impact of the cancellation on your research output.
(The full evaluation report is available from me on request)
How technology will impact HE
The future of higher education: how technology will shape learning is an Economist Intelligence Unit white paper, sponsored by the New Media Consortium.
Here is the executive summary:
Technological innovation, long a hallmark of academic research, may now be changing the very way that universities teach and students learn. For academic institutions, charged with equipping graduates to compete in today’s knowledge economy, the possibilities are great. Distance education, sophisticated learning-management systems and the opportunity to collaborate with research partners from around the world are just some of the transformational benefits that universities are embracing.
But significant challenges also loom.
For all of its benefits, technology remains a disruptive innovation—and an expensive one. Faculty members used to teaching in one way may be loath to invest the time to learn new methods, and may lack the budget for needed support.
This paper examines the role of technology in shaping the future of higher education. The major findings are as follows:
* Technology has had—and will continue to have—a significant impact on higher education. Nearly two-thirds (63%) of survey respondents from both the public and private sectors say that technological innovation will have a major influence on teaching methodologies over the next five years. In fact, technology will become a core differentiator in attracting students and corporate partners.
* Online learning is gaining a firm foothold in universities around the world. More than two-thirds of respondents from academia say that their institutions offer online courses. Many of them, especially those with a public-service mandate, consider online learning key to advancing their mission, placing advanced education within reach of people who might otherwise not be able to access it.
* Corporate-academic partnerships will form an increasing part of the university experience, at a time when locating funding and controlling costs are key concerns, and when only one-quarter of university chief information officers (CIOs) have a place at the table when it comes to setting strategy. To attract corporate partnerships, institutions will need to demonstrate a commitment to advanced technologies.
* University respondents view technology as having a largely positive impact on their campuses, but acknowledge that operational challenges may hinder the full benefits from being realised (for example, tenure, promotions and other organisational practices may need adjustment to encourage faculty members to adopt new technologies). In addition, technology may be disruptive in ways not intended: respondents note a rise in student plagiarism, cheating and distractability, which they attribute to easy and ready access to mobile technologies.
* Higher education is responding to globalisation. Respondents say that having an overseas presence will be the norm for the majority of universities over the coming years, and 54% of academic respondents say their institutions either already have foreign locations or plan to open them in the next three years. Distance education is also becoming increasingly global, with universities in the US and overseas leveraging advanced technologies to put education within reach of many more individuals around the world.
University news from the West
Clicker U.
President-elect has called for reform of loan programs, a tuition tax credit in exchange for service, new investments in research, and a broader concept of affirmative action.
Canada Tops U.S. in Faculty Salaries, Report Finds
Research center starts new project to compare academic salaries in 15 countries. For senior professors, Saudi Arabia leads by far.
Universities in countries experiencing an economic downturn, with consumer confidence shattered and unemployment on the rise, are already curtailing their spending and some have begun putting off staff.
Even if they face no immediate threat, many institutions that rely for a significant part of their income on student fees – and foreign fees in particular – will be gravely concerned by the problems confronting local students in taking out loans, and the rapid slowing of economies in countries whose students go abroad to study.
For universities that have come to rely on the money paid by Chinese students enrolled offshore, the thought of large numbers staying home is alarming.
Our correspondents report:
Scientists say degree courses in complementary therapies and alternative medicine are 'baloney' and 'mumbo-jumbo'. CAM academics disagree passionately. Zoe Corbyn checks out the fray
If Yale Is An Indicator The Ivies Are Not Hurting For Donations steven bell
Facts Suggest US Higher Education Is Not Recession Proof steven bell
Many IHEs Reporting Cuts To Their IT Budgets steven bell
A Quick Guide To Understanding Author's Rights steven bell
Open Source Software Allows IHEs To Tinker And Tailor steven bell
At EDUCAUSE Adrian Sannier, university technology officer at Arizona State University, stirred the pot by claiming that license cost savings from open-source software will be eaten up by the consulting fees allegedly required to make it work.Indeed, it's not truly cost savings that should drive university buying decisions between open source and proprietary software, given that universities tend to get excellent discounts from vendors in both camps. Instead, universities should be looking to buy software that maximizes their freedom to tinker and tailor, two things that I've found many of my Higher Education customers have in common.